Hello,
I had a question regarding some property values we’ve set up not passing over from our site into our contact properties. We’ve set up the following arrays to send over information:
[12] => Array
(
[property] => plandepositamount
[value] => 888.0000
)
[13] => Array
(
[property] => planenrollmentid
[value] => 24682468
)
On the HubSpot side, we’ve created two new properties in the Customer Information group: 1) plandepositamount & 2) planenrollmentid which match the property “name” on our site.
Both of these properties were set up as single line text, same as our other working properties, so I’m not sure where the disconnect is occuring. Some questions that came to mind:
- Does adding properties to HubSpot require any kind of back-end “refresh” on the website for the new properties to pass over?
- Will a list created several months ago automatically start bringing in new properties that were created recently, or do I need to build a new list to start importing these additions?
Any help or insight would be greatly appreciate - thank you in advance!
Thanks for reaching out. One, possibly obvious, question — for your custom properties, did you verify that you are using the internal name and not the label in your requests? It’s the easiest thing to rule out first. You can find it in-app by going to Properties > Contacts > clicking into Your Custom Property (screenshot from my account)