# Properties are not shown

**URL:** <https://community.hubspot.com/t/properties-are-not-shown/115210>\
**Category:** CRM\
**Tags:** starter\
**Created:** [August 26, 2024, 2:26pm UTC](https://community.hubspot.com/t/properties-are-not-shown/115210 "2024-08-26T14:26:39Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![KManukyan](https://avatars.discourse-cdn.com/v4/letter/k/edb3f5/32.png) [@KManukyan](https://community.hubspot.com/u/KManukyan)\
**Post date:** [August 26, 2024, 2:26pm UTC](https://community.hubspot.com/t/properties-are-not-shown/115210/1 "2024-08-26T14:26:39Z")

</div>

![photo_2024-08-26_18-24-09.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/8/b86c485018096cdce78f034413bb71bfb444c221.jpeg)

 ![photo_2024-08-26_18-24-39.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/2/c2595da75ab13ef23f95a3a2566c16bcd91bcd97.jpeg)

Hi everyone,  
On contact tickets, only properties of contacts with the lifecycle stage “Leads” are showing. Properties of other contacts, such as “customers” and “subscribers,” are not displayed on the tickets. How can this be resolved?

---

<div class="post-metadata">

**Author:** ![LouiseHare](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/louisehare/32/49547_2.png) [@LouiseHare](https://community.hubspot.com/u/LouiseHare)\
**Post date:** [August 26, 2024, 3:01pm UTC](https://community.hubspot.com/t/properties-are-not-shown/115210/2 "2024-08-26T15:01:11Z")

</div>

Hi @KManukyan ,

It sounds like the property section might have conditional logic applied to it.

You can check this by going to Settings \> Objects \> Contacts \> Record Customisation \> Default View.

When on the Default View screen, click Edit on the About this contact card. If you scroll down to the bottom you’ll see if there is conditional logic for the display of this card.

 ![Screenshot 2024-08-26 at 16.00.09.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/1/c1737457e26a91023bbe9d51ecb7efde16b79271.png)

Thanks,

> * * *
> 
> @KManukyan wrote:

 ![photo_2024-08-26_18-24-09.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/8/b86c485018096cdce78f034413bb71bfb444c221.jpeg)

 ![photo_2024-08-26_18-24-39.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/2/c2595da75ab13ef23f95a3a2566c16bcd91bcd97.jpeg)

> Hi everyone,  
> On contact tickets, only properties of contacts with the lifecycle stage “Leads” are showing. Properties of other contacts, such as “customers” and “subscribers,” are not displayed on the tickets. How can this be resolved?
> 
> * * *

| [![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/c/2c4c27aa5080ed14205c6de27af8470e3d90a2e7.png)](https://www.linkedin.com/in/louise-hare/) |
| Louise Hare _she/her_ |
| _Freelance HubSpot Expert_ |
| |
| |
| If my reply helped to answer your question please mark it as a solution to make iteasier for others to find! |