Projects in hubspot is nice because in theory it could be used to manage crm development without cluttering the portal with tickets and notes. issue is that they are not really ticket based and don’t allow for a reporting interface on it.
Would be awesome if it borrowed some functionality from ticketing and also included a form for ticket creation reps could go to to make requests that both our Admin could see and hubspot product could peek at to see what people are asking for. It’s hard to get them to come here to the community when they want a feature.