# Problems with emailing contacts **URL:** \ **Category:** Sales Email\ **Tags:** free\ **Created:** [July 8, 2024, 11:40am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837 "2024-07-08T11:40:31Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 8, 2024, 11:40am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/1 "2024-07-08T11:40:31Z")
Hello I need urgent support, i have created an email to send to my contacts and while i have followed the process the email is not sending i have had this issue last week as well. i am new to hubspot it has a green dot saying it has been sent but the analytics say sent to 0 delivered to 0 and i havent received the test one either please help me resolve this please email me at [sophia.kalpaka@thefarosgroup.com](mailto:sophia.kalpaka@thefarosgroup.com) ---
**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\ **Post date:** [July 8, 2024, 11:42am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/2 "2024-07-08T11:42:32Z")
Hi @SKalpaka Can you check your Recipient tab in the email and investigate the “not sent” section? This will tell you why emails were not send. Frank ---
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 9, 2024, 6:40am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/3 "2024-07-09T06:40:58Z")
hello and thanks for responding i dont know where to look for what you are describing i see the image I have attached. Please help me I am desperate to find an answer why this is happening so i can continue my work! thank you Sophia ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 9, 2024, 6:47am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/4 "2024-07-09T06:47:19Z")
@SKalpaka my reply from earlier shows where to look – please navigate to Menu \> Marketing \> Email \> open the email \> click here: ![karstenkoehler_1-1720507603768.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/2/4271b18f3cadb2cd3c75d4305cc2648d20a4356f.png) Then click ‘Not sent’ to the left and share a screenshot. Make sure to blur email addresses, if needed. If you just uploaded a screenshot, that didn’t work. Please upload directly in the browser in the HubSpot community. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 9, 2024, 7:46am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/5 "2024-07-09T07:46:33Z")
@SKalpaka thank you for uploading the screenshot in the other thread. For a complete conversation here, here’s my reply. – Hi @SKalpaka, In the options / settings tab of your marketing email, you can specify a subscription type: ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/9/d938e2e025ff2ad7f734ab206c0d667b2042415a.png) Your contacts need to be opted into the subscription type that you chose there. Here’s you can set that opt-in: [Manage your contacts' messaging subscriptions](https://knowledge.hubspot.com/records/manage-your-subscription-preferences-and-types#update-subscriptions-on-the-contacts-home-page) ![karstenkoehler_1-1720511120278.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/c/6cc8938b60943d879bdb2ac92662c54aad8d49f4.png) HubSpot holds back emails with out subscription consent ( = opt-in for the subscription type chosen for the email) when the ‘Legal basis required’ checkbox is toggled in the GDPR settings: [Manage data privacy settings in your HubSpot account](https://knowledge.hubspot.com/privacy-and-consent/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account) When unchecked, emails can go out without subscription consent. That should solve your issue. Once you’ve completed these steps, you can clone your email and send again. Have a great day! ---
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 9, 2024, 7:57am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/6 "2024-07-09T07:57:58Z")
Ok- thank you for that guidance I found the not sent section. it essentially said “no subscription consent” i have posted on the board of email deliverability and attached 2 screenshots. hopefully that clarifies the situation more. this is a copy of the text I put on the post Hello, I am new to hubspot and have had many issues sending emails out to my contacts. I was told to screenshot the reason for the emails not getting sent and i have attached the screenshot here. I believe there was a setting where people had to verify their email addresses and i had that set, but the thing is it didn’t even send an email to my email which i have verified and two or three others that had also verified their address. Can i resolve this by re-uploading/re-registering all the email addresses myself and then sending the emails? It is critical I get around this issue thank you ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 9, 2024, 7:58am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/7 "2024-07-09T07:58:47Z")
@SKalpaka I replied with step by step instructions here: [https://community.hubspot.com/t5/Sales-Email/Problems-with-emailing-contacts/m-p/1002561/highlight/true#M8980](https://community.hubspot.com/t5/Sales-Email/Problems-with-emailing-contacts/m-p/1002561/highlight/true#M8980) Have you gone through those steps? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 8, 2024, 11:42am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/8 "2024-07-08T11:42:40Z")
Hi @SKalpaka, Please navigate to the sent email and click into the _Recipients_ tab. In there, you should see a section on the left with a point that says ‘Not sent’. ![karstenkoehler_0-1720439052441.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/2/62990dd7eb20574668e2a7f818f23b2454a6aa2a.png) Please take a screenshot of the column that displays the reasons. If the contacts are listed there, you’ll see explanations as to why contacts were not sent the email. These can include the following: Are you [using the marketing contacts](https://knowledge.hubspot.com/contacts/marketing-contacts) functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.) Do all contacts have an email address? Do you have the [GDPR settings enabled](https://knowledge.hubspot.com/account/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account)? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to [update your contact subscriptions](https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types). Have some of the contacts [previously bounced](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)? You can check by filtering your recipient list by “_Email hard bounce reason_ is known”. This could also be global bounces (contacts that did not bounce in your portal but three other HubSpot portals). Did you already hit your [monthly email send limit](https://knowledge.hubspot.com/account/which-email-messages-count-towards-my-hubspot-account-s-email-send-limit)? (5X marketing contact tier) Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “_Unsubscribed from all email_ is equal to True” Best regards! ---
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 9, 2024, 8:13am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/9 "2024-07-09T08:13:58Z")
hello and thanks for responding i dont know where to look for what you are describing i see the image I have attached. Please help me I am desperate to find an answer why this is happening so i can continue my work! thank you Sophia ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 9, 2024, 8:15am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/10 "2024-07-09T08:15:58Z")
@SKalpaka there is no attached screenshot, can you please try again? Where exactly are you getting stuck here? [https://community.hubspot.com/t5/Sales-Email/Problems-with-emailing-contacts/m-p/1002561/highlight/true#M8980](https://community.hubspot.com/t5/Sales-Email/Problems-with-emailing-contacts/m-p/1002561/highlight/true#M8980) The steps are laid out in detail, one by one, so it’s hard for me to follow what exactly you’re not able to find. ---
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 14, 2024, 7:49am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/11 "2024-07-14T07:49:48Z")
Hello I replied the above on the community board but it doesn’t seem to be appearing on the page pls see below my response, I STILL need help here… 🙁 Hello, i followed the instructions above and i have now reached 28 out of 48 contacts. I still have issues reaching the last 20 and the reasoning says “Recipients Confirmation Required” which is different to last time. I toggled the privacy setting in the settings and sent the same email from scratch and i still ahve not managed to get through to the last 20. Is there a way I can contact them separately and ask they opt in or have i lost these contacts forever? I know for a fact they were interested, they just havent confirmed their emails 😞 thanks ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 15, 2024, 8:52am UTC](https://community.hubspot.com/t/problems-with-emailing-contacts/110837/12 "2024-07-15T08:52:05Z")
@SKalpaka “Recipients Confirmation Required” refers to the HubSpot double opt-in: [Set up double opt-in for emails](https://knowledge.hubspot.com/marketing-email/set-up-double-opt-in-for-emails) If this is enabled and contacts have not confirmed their email address after submitting a form, they will be suppressed. You can manually confirm contacts by following these steps: [Set up double opt-in for emails](https://knowledge.hubspot.com/marketing-email/set-up-double-opt-in-for-emails#send-opt-in-email-to-individual-contact) (This reply does not constitute legal advice.)