# Problems with contacts receiving the same email twice **URL:** \ **Category:** Email Marketing Tool\ **Tags:** enterprise\ **Created:** [August 5, 2022, 8:25pm UTC](https://community.hubspot.com/t/problems-with-contacts-receiving-the-same-email-twice/62488 "2022-08-05T20:25:07Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jasonrychter](https://avatars.discourse-cdn.com/v4/letter/j/71e660/32.png) [@jasonrychter](https://community.hubspot.com/u/jasonrychter)\ **Post date:** [August 5, 2022, 8:25pm UTC](https://community.hubspot.com/t/problems-with-contacts-receiving-the-same-email-twice/62488/1 "2022-08-05T20:25:07Z")
Hello, I am having problems with contacts receiving the same email twice at exactly the same time. I have several of my email addresses on these sends and all of them are receiving the same email 2x. Does anyone know what might be causing this? ---
**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\ **Post date:** [August 5, 2022, 9:55pm UTC](https://community.hubspot.com/t/problems-with-contacts-receiving-the-same-email-twice/62488/2 "2022-08-05T21:55:20Z")
Hello @jasonrychter, I would like to share our article [here](https://knowledge.hubspot.com/lists/lists-faq#:~:text=to%201%20hour.-,Will%20a%20contact%20in,to%20the%20same%20contact.,-Will%20importing%20a), that mention that if a contact is a member of multiple lists selected to be sent a marketing email, the recipient will only receive **one** copy of your email. HubSpot automatically [deduplicates contacts](https://knowledge.hubspot.com/articles/kcs_article/contacts/how-does-hubspot-deduplicate-contacts) based on their email address to avoid sending duplicate emails to the same contact. Previous cases in marketing emails sent to a contact record , although the subject title is the same, they had two separate marketing emails altogether, could you please ensure if there are two emails with the same subject? I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary. Kindly, Pam ---
**Author:** ![jasonrychter](https://avatars.discourse-cdn.com/v4/letter/j/71e660/32.png) [@jasonrychter](https://community.hubspot.com/u/jasonrychter)\ **Post date:** [August 5, 2022, 10:26pm UTC](https://community.hubspot.com/t/problems-with-contacts-receiving-the-same-email-twice/62488/3 "2022-08-05T22:26:38Z")
Hi Pam, Thank you very much for all your help. Thankfully we have identified the issue, in that we were sending a couple different emails out with the same subject line, content, etc., but the lists were different. So isolating the list segmentation criteria solved it, so people aren’t showing up in multiple lists. ---
**Author:** ![Edu\_Borsini](https://avatars.discourse-cdn.com/v4/letter/e/eada6e/32.png) [@Edu\_Borsini](https://community.hubspot.com/u/Edu_Borsini)\ **Post date:** [January 31, 2025, 1:35am UTC](https://community.hubspot.com/t/problems-with-contacts-receiving-the-same-email-twice/62488/4 "2025-01-31T01:35:12Z")
I had the same problem today. I controlled the number of contacts enrolled in the workflow (730), it all looked good. When I checked the emails, seems like by having multiple lists on the enrollment trigger, caused contacts to receive the same email twice (around 1200 emails sent). But what’s strange is that in the workflow delays that I used to control the contacts moving to different actions, it showed 730 contacts, meanign only 730 emails were supposed to be sent. Hubspot should check this, as this caused some of our contacts to unsubscribe. ---
**Author:** ![CTA9](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cta9/32/83385_2.png) [@CTA9](https://community.hubspot.com/u/CTA9)\ **Post date:** [August 6, 2022, 5:22pm UTC](https://community.hubspot.com/t/problems-with-contacts-receiving-the-same-email-twice/62488/5 "2022-08-06T17:22:11Z")
Hi @jasonrychter, In your case, I think you need to check the email marketing workflows, maybe two emails are triggering with the same title and content from two different workflows at the same time. Thanks ---
**Author:** ![jasonrychter](https://avatars.discourse-cdn.com/v4/letter/j/71e660/32.png) [@jasonrychter](https://community.hubspot.com/u/jasonrychter)\ **Post date:** [August 6, 2022, 5:27pm UTC](https://community.hubspot.com/t/problems-with-contacts-receiving-the-same-email-twice/62488/6 "2022-08-06T17:27:29Z")
Hi there, You’re exactly right. Thanks for letting me know.