# Problems uploading files

**URL:** <https://community.hubspot.com/t/problems-uploading-files/70080>\
**Category:** CRM\
**Tags:** free\
**Created:** [November 28, 2022, 2:55pm UTC](https://community.hubspot.com/t/problems-uploading-files/70080 "2022-11-28T14:55:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MiniWatson](https://avatars.discourse-cdn.com/v4/letter/m/f08c70/32.png) [@MiniWatson](https://community.hubspot.com/u/MiniWatson)\
**Post date:** [November 28, 2022, 2:55pm UTC](https://community.hubspot.com/t/problems-uploading-files/70080/1 "2022-11-28T14:55:57Z")

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Hi,

I have been using Hubspot for at least 3/4 years, this has never been an issue in the past and I’m not doing anything differently. But for some reason I can no longer upload files of any kind.

If I try uploading via ‘Attachments’ nothing happens at all, it doesn’t even attempt to upload the selected file. If I try to upload a file to a New file to an email I get a message saying “Your file (Name of file) didn’t upload”

 ![Screenshot 2022-11-28 at 14.51.21.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/f/8f2f31c8f6c98fbec777fcc1c171f9f2eaed70e5.png)  
Failed to upload message

Can anyone help?

Thanks

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 28, 2022, 2:57pm UTC](https://community.hubspot.com/t/problems-uploading-files/70080/2 "2022-11-28T14:57:45Z")

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Hi @MiniWatson,

This sounds like it might be a browser-related issue. Have you tried another browser? If another browser works, I’d recommend clearing cache/cookies. Should the problem persist, I’d recommend switching off all browser extensions and enabling them one by one to see if one of them might cause the issue.

There might also be a technical limit but if there is, it’s not mentioned here: [https://legal.hubspot.com/hubspot-product-and-services-catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog)

Best regards!

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**Author:** ![MiniWatson](https://avatars.discourse-cdn.com/v4/letter/m/f08c70/32.png) [@MiniWatson](https://community.hubspot.com/u/MiniWatson)\
**Post date:** [November 28, 2022, 4:33pm UTC](https://community.hubspot.com/t/problems-uploading-files/70080/3 "2022-11-28T16:33:16Z")

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Thank you Karsten, that has worked 👍