# Problems to receive e-mails from Hubspot

**URL:** <https://community.hubspot.com/t/problems-to-receive-e-mails-from-hubspot/68333>\
**Category:** Account & Settings\
**Tags:** notifications, how-to, getting-started\
**Created:** [November 1, 2022, 4:52pm UTC](https://community.hubspot.com/t/problems-to-receive-e-mails-from-hubspot/68333 "2022-11-01T16:52:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![TLuz](https://avatars.discourse-cdn.com/v4/letter/t/6de8d8/32.png) [@TLuz](https://community.hubspot.com/u/TLuz)\
**Post date:** [November 1, 2022, 4:52pm UTC](https://community.hubspot.com/t/problems-to-receive-e-mails-from-hubspot/68333/1 "2022-11-01T16:52:13Z")

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Hello, I am having some trouble to access my account. I disabled my 2FA and after that they said me that I would receive an email to confirm my access, but I never received it. Since that, I am not accessing my account anymore because it seems that those e-mails never come to me (already verified spam box). I even tried to creat an another account using a diferent e-mail (but of the same domain) but again I am not receiving e-mails, it seems to be a problem with my domain and Hubspot. It seems not to be an internal server problem. Does anyone has any information that could help me, please?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 1, 2022, 6:38pm UTC](https://community.hubspot.com/t/problems-to-receive-e-mails-from-hubspot/68333/2 "2022-11-01T18:38:02Z")

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Hi @TLuz,

HubSpot has a troubleshooting article specifically for that. Could you review the steps here and report back? [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails)

Best regards

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**Author:** ![TLuz](https://avatars.discourse-cdn.com/v4/letter/t/6de8d8/32.png) [@TLuz](https://community.hubspot.com/u/TLuz)\
**Post date:** [November 3, 2022, 1:51pm UTC](https://community.hubspot.com/t/problems-to-receive-e-mails-from-hubspot/68333/3 "2022-11-03T13:51:49Z")

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Hi Karsten, thank you for your reply.  
I already tried but I am not receiving any e-mail comunication from HubSpot since I tried to remove the 2FA to access, so I am unable to access this account. Steps that can be followed outside the HubSpot account, for instance, change the browser, clean cookies and cache, check the allowlist of the e-mail and search it all over the boxes, I already tried but I am still having the same problem. Is there anything else that I can try? Thanks!