Hi everyone,
I have a problem with my workflow. I would like it to fire only when the Contact owner changes the status from Open to New. But despite this the contacts are still enrolled in other subsequent actions. How is it possible?
Hi @LDiP3
The enrolment means the contact gets enrolled and runs through the whole workflow.
Depending on what the other steps are and what the goals are, contacts can drop out at various stages but without seeing the whole workflow and your workflow settings, it’s hard to say where exectly the problem is.
Could you explain in a few bullets what the WF is supposed to do?
Also share the full WF and a screenshot of the WF settings.
Thanks
Frank
Thanks for your answer! The problem was a manually enroll that my sales owner did!