# Problem with Zoom integration

**URL:** <https://community.hubspot.com/t/problem-with-zoom-integration/146267>\
**Category:** Marketplace Apps\
**Tags:** third-party-apps\
**Created:** [February 16, 2026, 9:18am UTC](https://community.hubspot.com/t/problem-with-zoom-integration/146267 "2026-02-16T09:18:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![EChamberlin8](https://avatars.discourse-cdn.com/v4/letter/e/e9c0ed/32.png) [@EChamberlin8](https://community.hubspot.com/u/EChamberlin8)\
**Post date:** [February 16, 2026, 9:18am UTC](https://community.hubspot.com/t/problem-with-zoom-integration/146267/1 "2026-02-16T09:18:26Z")

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Hello,

We have been using the Hubspot-Zoom integration for our webinars for a few years. By adding each webinar’s unique ID to segments and workflows, people can fill in one of our own forms, and the submission will be relayed to Zoom via the integration, allowing them to receive the confirmation email from Zoom and successfully join the webinar when it broadcasts.

Last Friday, I noticed an error alert in our segments saying “This criteria couldn’t be found. It may have been deleted.” for the Webinar ID property (see screenshot).

 ![Screenshot 2026-02-16 090947.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/2/2013400e20803ad2319b463603d06717f591dc39.png)

Do you know anything about fixing this? When I checked again this morning, I found that the error message is gone, but am still worried about this error (see screenshot with everything looking normal):

 ![Screenshot 2026-02-16 091612.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/b/bb5370c058340a3e7737e3b23e80f34401fdd8e2.png)

One thing I notice is that, when the error was showing, the property value was displayed as “webinarID”, whereas when not error was showing, it displays as “Webinar ID”.

I am preparing to send a few promotional emails this week for a new webinar, and I do not want the process being compromised by an issue with the integration, especially with registrants not receiving their confirmation emails.

Any insights into how I might troubleshoot this would be most welcome.

Thank you!

Ed

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**Author:** ![Victor\_Becerra](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@Victor\_Becerra](https://community.hubspot.com/u/Victor_Becerra)\
**Post date:** [February 16, 2026, 6:00pm UTC](https://community.hubspot.com/t/problem-with-zoom-integration/146267/2 "2026-02-16T18:00:12Z")

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Hi @EChamberlin8

Thanks for posting this!

I found a couple of resources that would help with troubleshooting:

> **[Use HubSpot and Zoom webinars](https://knowledge.hubspot.com/integrations/use-hubspot-and-zoom-webinars)**
>
> Learn how to integrate Zoom webinars with HubSpot for seamless registration, attendance tracking, and contact segmentation. Optimize your webinar management today.

> **[Troubleshoot common Zoom webinar sync errors](https://knowledge.hubspot.com/integrations/troubleshoot-common-zoom-webinar-sync-errors)**
>
> Learn how to troubleshoot common Zoom webinar syncing errors with HubSpot, including solutions for missing data, recording issues, and participant syncing problems.

Also, I want to share an Idea post that helps with context, you can also upvote it and add your specific use case in the comments: [https://community.hubspot.com/t5/HubSpot-Ideas/Enable-A-B-testing-in-workflow-automated-emails/idi-p/13786/page/14](https://community.hubspot.com/t5/HubSpot-Ideas/Enable-A-B-testing-in-workflow-automated-emails/idi-p/13786/page/14)

Finally, I’d love to tag a few experts to weigh in as well:  
Hi @nickdeckerdevs1, @ChrisoKlepke, and @KlemenHrovat Do any of you all have any suggestions here?

Thanks!

Victor