# Problem with zapier triggers

**URL:** <https://community.hubspot.com/t/problem-with-zapier-triggers/15304>\
**Category:** APIs & Integrations\
**Created:** [July 15, 2019, 1:55pm UTC](https://community.hubspot.com/t/problem-with-zapier-triggers/15304 "2019-07-15T13:55:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DorisGRW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dorisgrw/32/29368_2.png) [@DorisGRW](https://community.hubspot.com/u/DorisGRW)\
**Post date:** [July 15, 2019, 1:55pm UTC](https://community.hubspot.com/t/problem-with-zapier-triggers/15304/1 "2019-07-15T13:55:01Z")

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Hi Hubspot support,

I’m using Zapier to Create New Engagement and when the zap triggers the information shows in Zapier that it’s going to Hubspot but it does not show on my end. Could you please help me understand why?

Here’s a gist of a post from Hubspot:  
[https://cdn.zapier.com/storage/files/521e126157997efaf5314eb8f3c92a51.txt](https://cdn.zapier.com/storage/files/521e126157997efaf5314eb8f3c92a51.txt)

Thanks in advance for the assistance!

---

<div class="post-metadata">

**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\
**Post date:** [July 16, 2019, 12:32pm UTC](https://community.hubspot.com/t/problem-with-zapier-triggers/15304/2 "2019-07-16T12:32:02Z")

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Welcome, @DorisGRW.

Thanks so much for providing that gist!

It looks like you’re `POST`ing to the [_Create an engagement_](https://developers.hubspot.com/docs/methods/engagements/create_engagement) endpoint with the payload:

```auto
{
 "engagement": {
 "active": true,
 "type": "CALL",
 "timestamp": 1562943379686
 },
 "associations": {
 "contactIds": []
 },
 "metadata": {
 "toNumber": "+19545194964",
 "fromNumber": "+17868029303",
 "status": "COMPLETED",
 "externalId": "68516",
 "durationMilliseconds": "8000",
 "externalAccountId": "1689",
 "body": " US"
 }
}

```

While this creates an engagement on our backend, it does not associate it with a contact record since the `contactIds` array in the `associations` object is empty.

Per [this similar post](https://community.hubspot.com/t5/APIs-Integrations/Creating-a-call-engagement-from-Twilio-to-Hubspot/m-p/272663/highlight/true#M24749):

HubSpot will _not_ automatically associate `CALL` engagements with contacts by the `toNumber` value in the `metadata` object. As when [creating other types of engagements](https://developers.hubspot.com/docs/methods/engagements/create_engagement), you must include the `associations` object and list the desired contact `vid`s in the `contactIds` array.

I’m not familiar with the steps in Zapier, but make sure you’re either creating contacts before associating calls with them or sending calls to specific contact records.