# Problem with verification my identity

**URL:** <https://community.hubspot.com/t/problem-with-verification-my-identity/151241>\
**Category:** Tickets & Conversations\
**Tags:** hubspot-academy\
**Created:** [June 24, 2026, 12:02pm UTC](https://community.hubspot.com/t/problem-with-verification-my-identity/151241 "2026-06-24T12:02:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Masoud-Zein](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@Masoud-Zein](https://community.hubspot.com/u/Masoud-Zein)\
**Post date:** [June 24, 2026, 12:02pm UTC](https://community.hubspot.com/t/problem-with-verification-my-identity/151241/1 "2026-06-24T12:02:00Z")

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I created an account to watch some free online courses. As I login, after few seconds it redirects me to “Please verify your identity”, then when I click “verify your identity”, it redirects me to Persona website. I’m in Iran, when I select “Iran” in “Choose which ID to verify.” page it shows me nothing to choose.  
I’m in Iran, and persona does not support Iran.  
What should I do now?

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [June 24, 2026, 1:20pm UTC](https://community.hubspot.com/t/problem-with-verification-my-identity/151241/3 "2026-06-24T13:20:56Z")

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Hey @Masoud-Zein,

Welcome!

Sorry to hear you’re hitting this roadblock. I would suggest following these steps here to remove the passkey:

> **[Set up and log in with passkeys](https://knowledge.hubspot.com/account-management/set-up-and-log-in-with-passkeys#how-do-i-remove-a-passkey-for-accounts-with-two-factor-authentication)**
>
> Learn how to set up and log in with passkeys.

If you’re still having trouble logging in after following those steps, then I’d suggest submitting this form for login help here:

- [Additional login help](https://knowledge.hubspot.com/account-management/log-in-to-hubspot#additional-login-help:~:text=If%20you%27re%20unable%20to%20log%20in%20after%20following%20the%20steps%20above%2C%20submit%20your%20information%20to%20the%20HubSpot%20support%20team%20using%20the%20link%20below.)

Hope this helps!

Sam, Community Manager