Hi,
1) Templates are not being allowed to be created, even though limit was not reached.
2) Each time an email is being open by a contact, I get mulitple pop-up notification instead of just one. It becomes very annoying as it blocks big part of the screen interfering with work.
It also appears that each open is being recorded twice.
Hi @advertburg See below for answers to your queries:
1. The message you are seeing does not prevent you from creating new templates. It simply give you the option to unlock a larger number of templates if you need to add more than five. See video screen grab below-
2. Regarding multiple opens, can you check your emails against the guidance provided on this HubSpot Academy resource. Multiple opens are often caused by forwarded and copied messages.
Hope this helps,
Thank you,
Ed Justen
Yep. That did the trick. Thank you.
