# problem with my linked gmail account....

**URL:** <https://community.hubspot.com/t/problem-with-my-linked-gmail-account/49906>\
**Category:** Sales Email\
**Created:** [January 17, 2022, 6:29pm UTC](https://community.hubspot.com/t/problem-with-my-linked-gmail-account/49906 "2022-01-17T18:29:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DTownsend](https://avatars.discourse-cdn.com/v4/letter/d/e5b9ba/32.png) [@DTownsend](https://community.hubspot.com/u/DTownsend)\
**Post date:** [January 17, 2022, 6:29pm UTC](https://community.hubspot.com/t/problem-with-my-linked-gmail-account/49906/1 "2022-01-17T18:29:10Z")

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I am using the hubspot starter version and my gmail account that is linked to hubspot has problem. Whenever I recieve any email into my gmail inbox HubSpot creates a customer associated with that incoming email and I get a duplicate of that email that comes into my gmail inbox from “Hubspot” with the subject line " New unassigned email conversation"… Please help! My gmail inbox is exploding! and I have to constantly delete in hobspot all of the false customers created with each and every email that comes into gmail. Thanks!

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 18, 2022, 8:59am UTC](https://community.hubspot.com/t/problem-with-my-linked-gmail-account/49906/2 "2022-01-18T08:59:51Z")

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Hi @DTownsend,

It sounds like you connected your personal Gmail account as a [conversations inbox](https://knowledge.hubspot.com/conversations/use-the-conversations-inbox). These inboxes are generally not meant for personal email addresses but for shared team email addresses.

Rather than setting up your personal email as a conversations inbox, you should [disconnect it](https://knowledge.hubspot.com/account/disconnect-your-inbox-from-hubspot) and connect your personal email address following these steps: [Connect your personal email](https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot)

Additionally, you would install the HubSpot Sales Chrome extension: [Set up the HubSpot Sales Chrome extension](https://knowledge.hubspot.com/email-tracking/get-started-with-the-hubspot-sales-chrome-extension)

You can then choose which emails should be logged/tracked (and create contacts). This decision can be made for each email, see here: [Logging emails](https://knowledge.hubspot.com/email-tracking/track-and-log-emails-with-the-hubspot-sales-chrome-extension#logging-emails)

This will automatically stop the “New unassigned email conversation”. These notifications are triggered for conversations inboxes. With this approach, you would not use this conversations inbox anymore. You would also have control over which outgoing emails create contacts, by checking the appropriate boxes in the Chrome extension, see above..

Incoming emails would land in your regular email client, as they would always do. They’d log into HubSpot automatically if they’re a reply to an email sent by you through the HubSpot Sales Chrome extension, this is explained here: [Log email replies in the CRM](https://knowledge.hubspot.com/email/log-email-replies-in-the-crm)

In other words, you would not have an email client / inbox to manage incoming emails in HubSpot anymore. (HubSpot is simply not designed to be an inbox. Only shared team email addresses are supposed to be managed under _Menu_ \> _Conversations_ \> _Inbox_.)

If you want to keep using the conversations inbox (which I would not recommend), contacts are created automatically. You can switch off the email notifications by navigating to _Settings_ \> _Notifications_ and search for “New unassigned email conversation”, you can then uncheck that box:

 ![karstenkoehler_0-1642496167520.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/a/6a9c8fd543afe2df2f346d6501051bb543182353.png)

I know that this can be confusing. If you have questions after reviewing the links above, please let me know, happy to help.

Best regards!