# Problem with creating profile agency

**URL:** <https://community.hubspot.com/t/problem-with-creating-profile-agency/72424>\
**Category:** HubSpot Academy Support\
**Created:** [January 8, 2023, 8:49pm UTC](https://community.hubspot.com/t/problem-with-creating-profile-agency/72424 "2023-01-08T20:49:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [January 8, 2023, 8:49pm UTC](https://community.hubspot.com/t/problem-with-creating-profile-agency/72424/1 "2023-01-08T20:49:06Z")

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Hi, I recently passed both digital marketing and the inbound certification. Very tough I must confess. I got email that I passed and was able to download my certificates. I also got email and notification that my agency directory listing has been unlocked that I can create my agency profile. When I went over to do that, the page is still showing that I need to do the exam. I followed the click and it shows congratulations I have passed. The page to create my agency listing is locked. Is there a solution to this. Thanks

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [January 10, 2023, 12:07am UTC](https://community.hubspot.com/t/problem-with-creating-profile-agency/72424/2 "2023-01-10T00:07:01Z")

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Hello @Anonymous ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. I just took a look at your account and I am not seeing the grayed out message to create your agency listing. Are you still getting the error when you click Partner\>Directory Profile?

Thank you!

Anissa