# Problem with creating a private app

**URL:** <https://community.hubspot.com/t/problem-with-creating-a-private-app/109801>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [June 20, 2024, 6:29pm UTC](https://community.hubspot.com/t/problem-with-creating-a-private-app/109801 "2024-06-20T18:29:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JKeeney2](https://avatars.discourse-cdn.com/v4/letter/j/919ad9/32.png) [@JKeeney2](https://community.hubspot.com/u/JKeeney2)\
**Post date:** [June 20, 2024, 6:29pm UTC](https://community.hubspot.com/t/problem-with-creating-a-private-app/109801/1 "2024-06-20T18:29:55Z")

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Working with a customer to create a private app but the create a private app screen is messed up. I’ve attached a screen shot. Any idea what might have caused this.

 ![image (23).png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/6/86c282e94ff9f3b35bacfb6748e97006319191be.png)

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [June 20, 2024, 9:32pm UTC](https://community.hubspot.com/t/problem-with-creating-a-private-app/109801/2 "2024-06-20T21:32:46Z")

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Hey, @JKeeney2 👋 This one might be worth reporting to support if your customer has access. I tried to reproduce the issue in my dev test portal and my production portal, but had no luck. I’m sure you already suggested this to them, but I’ll say it anyway. To save some back and forth with support, make sure they have already done the following:

- clear their cache and cookies and try again
- try using an incognito browser
- try using a different browser all together (I use Safari for this, but any browser is fine to test with)
- record a very quick Loom of the issue occurring (to include with their support ticket)

Talk soon! — Jaycee

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**Author:** ![JKeeney2](https://avatars.discourse-cdn.com/v4/letter/j/919ad9/32.png) [@JKeeney2](https://community.hubspot.com/u/JKeeney2)\
**Post date:** [June 20, 2024, 9:59pm UTC](https://community.hubspot.com/t/problem-with-creating-a-private-app/109801/3 "2024-06-20T21:59:02Z")

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Thanks. It appears it was a temporary issue