# Problem with cookie consent banners **URL:** \ **Category:** Knowledge Base Tool\ **Tags:** free\ **Created:** [May 24, 2023, 9:52am UTC](https://community.hubspot.com/t/problem-with-cookie-consent-banners/81887 "2023-05-24T09:52:15Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![NFlannery](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nflannery/32/198101_2.png) [@NFlannery](https://community.hubspot.com/u/NFlannery)\ **Post date:** [May 24, 2023, 9:52am UTC](https://community.hubspot.com/t/problem-with-cookie-consent-banners/81887/1 "2023-05-24T09:52:15Z")
While attempting to add a cookie consent banner to my website, I navigated to the privacy and consent section. From there, I accessed the cookies tab and proceeded to add an external domain. However, I encountered an error message when I clicked on the “Add External Domain” button. The message was “We couldn’t add [dublingasworks.com](http://dublingasworks.com/) because it has already been added to this portal or has been added by another portal” I had an old Hubspot account and it got deleted and I already added this domain to that account. Now, How can I add this domain to my current account? ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [May 24, 2023, 1:17pm UTC](https://community.hubspot.com/t/problem-with-cookie-consent-banners/81887/2 "2023-05-24T13:17:23Z")
Hey @NFlannery nice to see a fellow Irish person here (hello from Dublin 8). Deleting your old account should have cleared the domain. Just FYI you’ll need to [install the HubSpot](https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code) tracking code on your site in order to display the cookie banner, it looks like the tracking script isn’t currently present on your site. @MiaSrebrnjak would you be able to check in Hubfinder to see if the above domain is associated with any other portals please? ---
**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\ **Post date:** [May 24, 2023, 4:16pm UTC](https://community.hubspot.com/t/problem-with-cookie-consent-banners/81887/3 "2023-05-24T16:16:51Z")
Thank you for the tag @TomM2! Hi @NFlannery, I’ve checked our internal database and found two active HubSpot accounts that are registered with this domain. I’m thinking that you’ve probably just deleted your [user account](https://knowledge.hubspot.com/settings/deactivate-hubspot-users#delete-your-user-account)and not [the entire HubSpot account.](https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account#crm-free-only) Could you send me the account ID (HubID) of the account you’re currently using in a direct message via my Community profile? Thanks, Mia, Community team ---
**Author:** ![NFlannery](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nflannery/32/198101_2.png) [@NFlannery](https://community.hubspot.com/u/NFlannery)\ **Post date:** [May 29, 2023, 8:11am UTC](https://community.hubspot.com/t/problem-with-cookie-consent-banners/81887/4 "2023-05-29T08:11:57Z")
Thanks for the replay @MiaSrebrnjak . yes, I have sent a message. Please check your inbox. Thanks for the help. ---
**Author:** ![NFlannery](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nflannery/32/198101_2.png) [@NFlannery](https://community.hubspot.com/u/NFlannery)\ **Post date:** [May 25, 2023, 8:21am UTC](https://community.hubspot.com/t/problem-with-cookie-consent-banners/81887/5 "2023-05-25T08:21:29Z")
That’s great to hear! I’m happy to know that you’re also from Dublin. It’s always nice to connect with fellow Dubliners. We are from Dublin 12.😃 I appreciate your assistance. I have installed the HubSpot plugin on my WordPress website for tracking purposes, so I’m not using a tracking code directly. I’ll make sure to check if everything is properly set up with the plugin. Thanks again for your help! ---
**Author:** ![MWaqas0](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@MWaqas0](https://community.hubspot.com/u/MWaqas0)\ **Post date:** [July 22, 2023, 6:26am UTC](https://community.hubspot.com/t/problem-with-cookie-consent-banners/81887/6 "2023-07-22T06:26:56Z")
That is perfect to hear! I’m glad to know that you’re additionally from Dublin. It’s generally good to associate with individual Dubliners. We are from Dublin 12.😃 I value your help. I have introduced the HubSpot module on my WordPress site for following, so I’m not utilizing a following code straightforwardly. I’ll try to [ check ]([https://www.k9response.com.au/](https://www.k9response.com.au/)) in the event that everything is appropriately set up with the module. Much appreciated again for your assistance! ---
**Author:** ![MWaqas5](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@MWaqas5](https://community.hubspot.com/u/MWaqas5)\ **Post date:** [July 22, 2023, 6:59am UTC](https://community.hubspot.com/t/problem-with-cookie-consent-banners/81887/7 "2023-07-22T06:59:18Z")
That is wonderful to hear! I’m happy to know that you’re moreover from Dublin. It’s by and large great to connect with individual Dubliners. We are from Dublin 12.😃 I esteem your assistance. I have presented the HubSpot module on my WordPress [ site ]([https://www.securitycontrols.com.au/](https://www.securitycontrols.com.au/)) for following, so I’m not using a following code directly. I’ll attempt to check if everything is properly set up with the module. Much appreciated again for your help!