I am trying to change my user email, after getting a verification email I am trying to enter the new email but get a notification the user is not recognized by the sytem.
@LPalinsky have you tried logging in using a private tab / window, directly through app.hubspot.com?
If yes, and if that doesn’t work, can you confirm that you changed your email address to exactly what you typed in? For example, the capitalized L in Leonardo seems unusual as email addresses are typically all lowercase.
Thank you so much, it worked, those capital letters …