# problem synchronization with google contacts

**URL:** <https://community.hubspot.com/t/problem-synchronization-with-google-contacts/109871>\
**Category:** Data Hub\
**Created:** [June 21, 2024, 5:07pm UTC](https://community.hubspot.com/t/problem-synchronization-with-google-contacts/109871 "2024-06-21T17:07:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![VPankoke](https://avatars.discourse-cdn.com/v4/letter/v/0ea827/32.png) [@VPankoke](https://community.hubspot.com/u/VPankoke)\
**Post date:** [June 21, 2024, 5:07pm UTC](https://community.hubspot.com/t/problem-synchronization-with-google-contacts/109871/1 "2024-06-21T17:07:53Z")

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Hi!

I’m trying to synchronize my google contacts with hubspot. While setting up the synchronization with the official integration, I can’t assign a field (address work) from google contacts to a user-defined field in hubspot. It’s of the same type (single line). Any ideas what I can do?

I’ve licensed “Starter platform”, which includes operations hub starter.

Many thanks in advance,

Verena

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [June 24, 2024, 8:09am UTC](https://community.hubspot.com/t/problem-synchronization-with-google-contacts/109871/2 "2024-06-24T08:09:27Z")

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Hi @VPankoke,  
Thank you for asking the Community!  
I understand that you are using the “[Google Contacts](https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/google-contacts-sync-232794)” integration and you are tying to map the work email address with a HubSpot user. Please let me know if that’s not the case.  
Is the HubSpot user a property in HubSpot?  
Or is it just a user created in the settings of the account?  
I’d be happy to put you in touch with some of our Top Experts and some of our Community Members: Hi @KelsReyes, @RCox, @MiriamPeterson, @danmoyle, @johnelmer and [@Shadab\_Khan](https://community.hubspot.com/t5/user/viewprofilepage/user-id/513582) do you have suggestions to help @VPankoke, please?  
Thanks a lot and have a brilliant day!  
Best,  
Bérangère

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**Author:** ![VPankoke](https://avatars.discourse-cdn.com/v4/letter/v/0ea827/32.png) [@VPankoke](https://community.hubspot.com/u/VPankoke)\
**Post date:** [June 24, 2024, 8:29am UTC](https://community.hubspot.com/t/problem-synchronization-with-google-contacts/109871/3 "2024-06-24T08:29:52Z")

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Hi Bérangère,

first of all, thanks for quick answer.

What I wanted to achieve is to map the work postal address to a custom created field in Hubspot, called “work address”. And hubspot doesn’t allow me to do so. Please have a look onto the screenshot.

 ![ioltwx21.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/d/dc37c7198a59628ffbb16a0f949a40c1c099bb7b.png)

Regarding your question “Is the HubSpot user a property in HubSpot?” I don’t really understand what you mean by this. I’m the one and only user in this hubspot account.

Best,

Verena

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**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\
**Post date:** [June 24, 2024, 9:13am UTC](https://community.hubspot.com/t/problem-synchronization-with-google-contacts/109871/4 "2024-06-24T09:13:58Z")

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@VPankoke so in data sync some HubSpot properties are actually off-limits, what you can do is Create a custom property and map that to Google Contacts property.