# Problem regarding practical exercise

**URL:** <https://community.hubspot.com/t/problem-regarding-practical-exercise/99169>\
**Category:** HubSpot Academy Support\
**Created:** [February 1, 2024, 12:37am UTC](https://community.hubspot.com/t/problem-regarding-practical-exercise/99169 "2024-02-01T00:37:09Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Eknoorkaur](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@Eknoorkaur](https://community.hubspot.com/u/Eknoorkaur)\
**Post date:** [February 1, 2024, 12:37am UTC](https://community.hubspot.com/t/problem-regarding-practical-exercise/99169/1 "2024-02-01T00:37:09Z")

</div>

I am trying to do the practical exercises of the hubspot sales software certificate but it shows a blank page everytime I come to that page. Kindly look into the matter. Attaching a screenshot regarding the same.

 ![WhatsApp Image 2024-01-31 at 5.35.36 PM.jpeg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/6/64e01a7caef65344351a3b303953e17522a1f5d9.jpeg)

Thank you

---

<div class="post-metadata">

**Author:** ![RWatrisse](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rwatrisse/32/42563_2.png) [@RWatrisse](https://community.hubspot.com/u/RWatrisse)\
**Post date:** [February 1, 2024, 9:53am UTC](https://community.hubspot.com/t/problem-regarding-practical-exercise/99169/2 "2024-02-01T09:53:38Z")

</div>

I have the same issue. I went in my Hubspot account and did the requested exercises for the Sales Software Certification but I can’t mark is as completed. I passed the exam and succeeded but the system tells me that I still have to create a deal, what I did since days.

---

<div class="post-metadata">

**Author:** ![DTrieuLinh](https://avatars.discourse-cdn.com/v4/letter/d/df788c/32.png) [@DTrieuLinh](https://community.hubspot.com/u/DTrieuLinh)\
**Post date:** [February 1, 2024, 4:16pm UTC](https://community.hubspot.com/t/problem-regarding-practical-exercise/99169/3 "2024-02-01T16:16:01Z")

</div>

Metoo. I try to get help from Hubsot Chatbot but it didn’t change.

---

<div class="post-metadata">

**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [February 2, 2024, 4:25pm UTC](https://community.hubspot.com/t/problem-regarding-practical-exercise/99169/4 "2024-02-02T16:25:12Z")

</div>

Hello @Eknoorkaur ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. Can you try a few

troubleshooting steps:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. Try logging into your portal in your browser’s incognito or private browsing mode. This will rule out any potential caching issues. [Clear cache in a browser](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache)

If it ends up being a browser cache issue, here are some instructions on how to clear your cache:

3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don’t have another browser currently installed on your computer, you can download one here: [https://browsehappy.com](https://browsehappy.com/)

4. If that fails, try logging in from a different computer to rule out any settings on your current computer.

5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.

6. Turn off all your extentions.

Thank you!

Anissa