# Proactive outage alerts **URL:** \ **Category:** HubSpot Ideas\ **Tags:** account-settings\ **Created:** [May 12, 2022, 8:24pm UTC](https://community.hubspot.com/t/proactive-outage-alerts/56857 "2022-05-12T20:24:26Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![MHamilton4](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@MHamilton4](https://community.hubspot.com/u/MHamilton4)\ **Post date:** [May 12, 2022, 8:24pm UTC](https://community.hubspot.com/t/proactive-outage-alerts/56857/1 "2022-05-12T20:24:26Z")
A Customer Support ticketing a feature that sends a notification or alert when many tickets are created in a specific timeframe (ex. 100 tickets in 1-2 minutes). For example, if a product goes offline during the off hours the support manager could be notified of a high volume of cases. Better allowing for planning on how to proceed and process the tickets. ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [June 18, 2026, 9:11am UTC](https://community.hubspot.com/t/proactive-outage-alerts/56857/2 "2026-06-18T09:11:13Z")
Split this topic on June 18, 2026, 9:11am UTC A post was split to a new topic: [How do you flag critical CRM information visibly in HubSpot?](https://community.hubspot.com/t/how-do-you-flag-critical-crm-information-visibly-in-hubspot/150594) ---
**Author:** ![andrew123](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/andrew123/32/29368_2.png) [@andrew123](https://community.hubspot.com/u/andrew123)\ **Post date:** [June 30, 2026, 2:02am UTC](https://community.hubspot.com/t/proactive-outage-alerts/56857/5 "2026-06-30T02:02:47Z")
This is important to my team. If HubSpot could notify us when the number of incoming tickets surpassed a threshold that we set, we could respond to severe issues much more quickly and wouldn’t need to check HubSpot on the weekends.