Yes! Why is this not possible yet?
Agreed. We need an internal communication subscription type. This would be very helpful. Thanks for posting.
Definitely need this feature, +1
We’re using a javascript hack to get around this at the moment. Not ideal at all.
Below is a sample of the script, though I wouldn’t advise using it (at least not without a developer implementing it).
<script>
$( window ).load(function() {
$('.item .fakelabel').each(function(){
var current = $(this).text();
if (current.includes("Service")) {
$(this).parent().parent().parent().hide();
}
});
});
</script>
Thanks, @anders_grove! I’ll talk to my development team about trying this out in the meantime.
We need this!!!
@anders_grove: has this workaround worked well so far?
Hi all I am the product manager on the subscriptions team at HubSpot, I certainly see where this will be useful as folks run all their communications on HubSpot (external and internal) and the need to keep those completely separate. Right now we do not have a space for this in our roadmap, however I will keep this one on our radar.
If this is not going to be implemented then it should be made clear that every subscription type will be displayed to anyone that ever receives an email from us if they click Manage Preferences, which is at the bottom of every email.
This feature can very easily “leak” information about a company that they might not want shared. The only way I found to discover it was my clicking on that link in a test email…
I agree this would be useful. However, given the fact that we can’t currently hide subscriptions from the public, we’ll have to figure out a way to be comfortable with this functionality.
Here’s a decent, no-code workaround:
- Set up a simple workflow that lets people attempt to opt-in, but if they don’t meet your criteria (e.g. they’re not a customer or not the right type of customer), they’ll be instantly removed.
Note: Using a contact’s Lifecycle stage (as in the example below) may not be enough filtering for your needs. You’ll want to filter by however you categorize the types of folks you don’t want to allow in - by product, by customer type, by lead type, or some mix of those.
How to immediately opt-out the types of contacts you don’t want opted-in
- (Optional) Make them aware they were denied access: Kicking people out of things isn’t the nicest thing in the world, so why not offer some closure to interested folks about why they weren’t allowed in.
Make former customers or lower-status customers or unconverted leads aware they aren’t the right fit for this exclusive mailing list
- Example of Access Denied Email: A friendly and helpful automated email that goes out on Friday from a marketing person on your team saying something like this reinforces the idea that the list truly is exclusive - but also that there’s a way to gain access (i.e. buying that product or service).
Hey Todd,I noticed you tried to sign up for our [expensive, exclusive product name]'s customer newsletter this week.Since that newsletter is only sent to those active clients, our system probably didn't let you subscribe to it.We're under the impression you're a [not expensive or exclusive enough product] client. If that's incorrect, let us know!In any case, here's some info about [expensive, exclusive product name] and happy to answer any questions as they arise.Enjoy the weekend,Michael
Let’s imagine: you sell B2C and B2B software/products. For every product, you have a different funnel with email subscription support. There are 3 subscription types: sales subscription, marketing emails and service subscription in B2B, and only marketing and service in B2C.
But when a person wants to change his/her subscription preference he/she see ALL subscription types. The only words that can express their feeling is O M G.
I suggest making the “subscription hiding feature”.
With this feature, a marketer can choose what people will see “sales subscription preferences” and who won’t.
Do you experience the same problem? Upvote this post and leave a comment about your case.
Yes, we need this!! We offer a SAAS product and a newsletter for the public. We need the option to have, essentially two types of manager preferences pages, one for SAAS users and the other for the general public.
Hi team, it would be beneficial to offer this capability to our customers. Thank you! 
It’s actually infuriating to see how many threads exist for this feature request, the first one dating back to 2018. And yet here we are, HubSpot doing precisely nothing.
+1
It’s June '23 and still no solution from Hubspot.
The solution is called freshworks.com
+1
Any updates on this. Our marketing team is wanting to use HubSpot internally and I don’t want them to go to another provider like Dynamics for internal communications?
We need this and I don’t want my marketing team looking at another application in order to have an internal communication platform to track campaigns.
I like this idea. Also it would be nice to be able to set public or private communication between staff members. For example, my Business Development team doesn not want to share communication with the Sales team as they don’t want their contacts being poached and number hitting the sales pipeline as opposed to the BD pipeline
Showing all subscription types to all subscribers is indeed a huge GDPR and customer satisfaction risk. Because of this, we disallowed sending emails with Hubspot to our customers.
I don’t understand why this is not a critical roadmap issue for the Subscription Product Team at Hubspot.
The simplest way of implementing this is to be able to hide Sales and Service process emails from the online contacts subscription page.