# Private App Problem

**URL:** <https://community.hubspot.com/t/private-app-problem/73923>\
**Category:** APIs & Integrations\
**Tags:** crm, free\
**Created:** [January 27, 2023, 3:37pm UTC](https://community.hubspot.com/t/private-app-problem/73923 "2023-01-27T15:37:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dawson1016](https://avatars.discourse-cdn.com/v4/letter/d/df705f/32.png) [@Dawson1016](https://community.hubspot.com/u/Dawson1016)\
**Post date:** [January 27, 2023, 3:37pm UTC](https://community.hubspot.com/t/private-app-problem/73923/1 "2023-01-27T15:37:01Z")

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Hi guys,

Trying to get our phone system to work alongside HubSpot, I’ve been advised to enable the following:

| crm.objects.companies (write) | Creating new companies and call logging. |
| --- | --- |
| crm.objects.companies (read) | Search/cache companies. |
| crm.objects.contacts (write) | Creating new contacts and call logging. |
| crm.objects.contacts (read) | Search/cache contacts. |
| crm.objects.owners (read) | For configuring the owner of records |

However, when we do this - save the key and then copy it into the phone system activation slot, we get the following log issue(s), any ideas?

 ![HubSpot Info.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/c/2cd79028c41a6e3534a1fb3e16bc3e3ec883c0cb.png)

Thanks it advance!

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [January 30, 2023, 6:27pm UTC](https://community.hubspot.com/t/private-app-problem/73923/2 "2023-01-30T18:27:21Z")

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Hi, @Dawson1016 👋 The error message you highlighted indicates this integration is looking for a HAPI key for your portal. If so, it’s expected your Private App is giving an error as they use different forms of authentication.

My suggestion is to reach out to the integration creator and make sure their tool is updated to use Private Apps instead of the _now-depreciated_ HAPI keys.

Best,

Jaycee