# Prioritizing tickets through email

**URL:** <https://community.hubspot.com/t/prioritizing-tickets-through-email/36738>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [May 5, 2021, 1:48pm UTC](https://community.hubspot.com/t/prioritizing-tickets-through-email/36738 "2021-05-05T13:48:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DCarter](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dcarter/32/21372_2.png) [@DCarter](https://community.hubspot.com/u/DCarter)\
**Post date:** [May 5, 2021, 1:48pm UTC](https://community.hubspot.com/t/prioritizing-tickets-through-email/36738/1 "2021-05-05T13:48:56Z")

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Prioritizing tickets through email

I was looking for a way to prioritize some support emails that would come from my IT team as High priority that would go straight to the top. Is there a way to do this in HubSpot?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 6, 2021, 7:43am UTC](https://community.hubspot.com/t/prioritizing-tickets-through-email/36738/2 "2021-05-06T07:43:57Z")

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Hi @DCarter,

Yes, this is possible! Tickets created from emails have this information stored in the ticket property _Source:_

 ![42131iBD21BFCBB23C5287.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/4/94b7559bf3ee3262eb33ae1c8882f6a6090a6bc6.png)

You can either [create and pin a filtered ticket view](https://knowledge.hubspot.com/crm-setup/create-customize-and-manage-your-saved-views) based on this ticket property (and manually [bulk edit the tickets from this view to set their priority](https://knowledge.hubspot.com/crm-setup/how-can-i-bulk-edit-contacts-companies-deals-or-tasks)) or use a ticket-based workflow that enrolls all tickets with “_Source_ is equal to any of Email”, followed by the action “Set property value” of _Priority_ to “High”.

[@jennysowyrda](https://community.hubspot.com/t5/user/viewprofilepage/user-id/3685), this seems to be a post for the Service Hub topic board and not a HubSpot Idea, would you mind moving this?

Cheers!