Primary Company is not creating a Contact: Company name token

Smart CRM & Sales Hub Sales Email
1

Hubspot support asked me to “create a post so that our technical agents can examine this situation further”.

I set up an email template for 1:1 outreach in a new free account. The “Primary Company” data is not creating a “Contact: Company name” token or populating the optional “Company Name” field.

All my contacts are associated with a company so Hubspot support is unsure why the token is not populating their Company information.

Suggestions?

2

HI @RFitzGerald4,

There is a difference between the contact property Company name and the Company name on the company object.

Unintuitively, these two are not linked.

Can you double check whether the Company name field on the contact record has a value? (This is a contact property field like any other, First name, Last name, Email address etc.)

Best regards!