# Preview Test Emails Not Being Received

**URL:** <https://community.hubspot.com/t/preview-test-emails-not-being-received/163656>\
**Category:** Email Deliverability\
**Tags:** starter, enterprise\
**Created:** [November 2, 2026, 10:48am UTC](https://community.hubspot.com/t/preview-test-emails-not-being-received/163656 "2026-11-02T10:48:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![elianny](https://avatars.discourse-cdn.com/v4/letter/e/a587f6/32.png) [@elianny](https://community.hubspot.com/u/elianny)\
**Post date:** [November 2, 2026, 10:48am UTC](https://community.hubspot.com/t/preview-test-emails-not-being-received/163656/1 "2026-11-02T10:48:36Z")

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Preview Test Emails Not Being Received. Hello HubSpot Support Team, I’m reaching out because I’m having trouble receiving preview test emails in my HubSpot account.

Whenever I send a preview test email, it’s supposed to arrive at my connected email address, but I’m not receiving them. Could someone please take a look and help me understand what’s going on?

It’s important for me to see how my emails look before sending them out. Thank you for your help. Looking forward to your response.

Best, Elianny Munson.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 2, 2026, 10:49am UTC](https://community.hubspot.com/t/preview-test-emails-not-being-received/163656/2 "2026-11-02T10:49:52Z")

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Hi @elianny,

HubSpot has compiled dedicated troubleshooting steps for this here: [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails)

Can you please work through them and report back?

Best regards