HubSpot Community
Prevent previously closed tickets from reopening.
HubSpot Ideas
reporting
,
help-desk
,
conversations-inbox
tolcott
May 4, 2023, 2:48pm
38
Is Hubspot going to address this?
show post in topic
Related topics
Topic
Replies
Views
Activity
Automatically reopen closed tickets when they receive a reply from the customer
HubSpot Ideas
help-desk
32
22424
February 21, 2024
Split Tickets in separate Tickets
HubSpot Ideas
conversations-inbox
,
help-desk
78
22393
August 25, 2025
Reply to closed ticket making brand new ticket
Tickets & Conversations
help-desk
8
8815
February 9, 2026
Disable the ability to freely re-open tickets
HubSpot Ideas
account-settings
,
help-desk
0
613
November 18, 2020
Opening a closed ticket re-opens all chats and emails in conversations inbox
HubSpot Ideas
conversations-inbox
,
help-desk
2
620
January 16, 2024