@JMarigliano That’s odd. I didn’t run into that at all. Sorry, not sure why that would be. I wonder if it would align if you set the close date as 1 day ahead?
I ended up having to turn off my process because of the contact/company/ticket history association. It was creating a new ticket, referencing the previous one as expected, however when the customer replied to the re-created ticket, it would reply to the original as well, and then create a new ticket. Things quickly escalated from there.
It’s very odd, because in the case of deal associations, once moved from one contact/company to another, are completely seperated, i don’t understand why ticket associations don’t also work like this. I could have kept the process going without history, but it would be a bit annoying having to search for context.