I would appreciate some sort of response from a HubSpot rep. I believe I requested this on another feed on this topic. I have to imagine that with GDPR upcoming, this will be even more of an issue.
“The other kick back here is that all these contacts are being added as ‘Leads’! this messes up our reporting too on the number of new leads we are generating.”
Yes, this really throws off our reporting as well.
"I have to imagine that with GDPR upcoming, this will be even more of an issue. "
^That^
Honestly Hubspot, I am shocked this is being ignored still, at almost a year later!
When will hubspot take this problem into account.
This is a real problem in terms of privacy and confidentiality, and with the new GPDR regulation this is more than important.
GDPR VIOLATION?
Correct me if I’m wrong but adding a contact to HubSpot
without their concent
due to the current HubSpot CC functionality will not be complient with GDPR.
Interesting point. We just went through the process of alerting customers about GDPR and how it affects Google Analytics even though the majority of users are not in Europe, there’s still a risk associated with data collection if it could affect en EU resident.
I totally agree, this is confusing and pollute the Hubspot database
This is a total nightmare!!!
Contacts are getting added to our database because we’ve either emailed them or opened an email from them which just don’t belong there! Say for example if I emailed my mother or a staff member emailed their gynaecologist! These emails should not be logged if there is no contact already in Hubspot.
This has the potential for being an enormous GDPR infringement and needs to be rectified immediately.
If there was just a small popup saying “This email contact is not in Hubspot would you like to add them to the CRM ? YES/NO”
This would solve the issue immediately - Salesforce currently does this
I vote for this Idea.
Hi Hubspot team, please consider making this feature more of an off/on situation where users can dictate whether the CC’d email becomes a contact or not. Doing this automatically creates bloat in our contacts and skews our monthly analytics. Please take action on this immediately.
This is a GDPR MELTDOWN Feature
^ That made me lol.
I agree and just upvoted your question. There needs to be a way to exclude addresses in CC line on a message from being created as contacts. The only workarounds Hubspot support was able to provide was to not log the email, which defeats the whole purpose of logging, or putting the people you are copying in the BCC, which is not a good solution when you want others to know who else was copied on the message. They pointed me to this forum to try to gain some traction with the development team. It seems like another on/off switch in the email extension that says “Log CC Addresses” would take care of it. I would think most people would want the default to be set to OFF. That could be a global setting that could be changed for those who want to log every CC. And there could be another tick box on the email send window with the same choice, so you could overide the global setting when sending an individual email.
Unfortunately, HubSpot is incentivized @ $50/mo. for each additional 1000 contacts we add. So, going from 7000 contacts to 7001, for example, sends a user to the next tier. One would think this small amount of money would not motivate HubSpot to support shady business practices like arbitrarily inflating contact lists, but they also wouldn’t be financially motivated to change it (unless people started leaving the platform; which I’m not suggesting).
To summarize: if a HubSpot user (one of us) sends an email to a contact and that contact replies and CC’s 5 other people, we have a choice to make: (1) reply-all, adding the 5 other folks (probably against their collective GDPR will) to our HubSpot contact list (likely adding noise) or (2) remove them from the thread, irritating the person who found it relevant to add them in the first place.
I wonder if HubSpot isn’t having a hard time seeing the forest for the trees on this one.
Definately agree that a check box would be an elegant solution: add CC email contacts to HubSpot? YES / NO
This is causing mayhem and havoc across our team of 25 currently.
HubSpot absolutely needs an option in Settings to disable this Cc: logging function globally, either per user or for all users.
Much user dismay over confidential emails they cc to addresses that they don’t want to have logged or to be added as contacts, including their own personal addresses, with emails being logged and created as contacts, over and over again.
We’re constantly having to manually remove those unwanted logged emails from our contacts in the CRM.
The challenge is that sometimes we do want to email our personal addresses directly and have the emails logged, such as for testing templates to our own accounts. So we can’t just use blanket exclusion of those email addresses either.
So a tickbox to disable CC: logging per email would also be very useful.
Another crazy issue seems to be that putting our *.domain.com in as a block-all exclusion is *sometimes* not excluding emails CC’d to our internal addresses, but it’s not consistent, happening occasionally to a few of our users.
Joined the community just to comment on this.
I would like adding a contact to be an intentional action - that way we can build it out with leads and minimal required data according to internal SOPs.
Frankly I don’t see the use case for automatic addition of CC’s. At least not a use case that outweighs the need to manually delete a new contact (and sometimes a new company).
Thanks!
This is an issue that literally dozens of my clients have run into. Please create this function!
Yes this can be very frustrating.
As a Company we get monitored on the people we create in Hubspot and if we have added the details correctly, it can get annoying when loads of people are being created that you don’t need and are only on copy because your contact needs them to be.
Please remove the CC section from Hubspot to help us save time on deleting people all the time.
This is definetly a major pain point for the Marketing and Sales team on our end.