Flora,
Unless I’m missing something, you may be replying to the wrong idea. ![]()
The problem here is that people CC’d on emails are automatically created as new contacts.
The solution you mentioned appears to be a plug-in for Chrome that allows logging and tracking emails to a contact record (sort of the opposite of what we need).
It has been a few years so it would be nice to hear something from HubSpot on this.
More specifically, if:
1. we send an email to a client, then
2. they reply back and CC their colleagues
… we have no way to reply all to the thread and log the email to HubSpot without creating the colleagues as new contacts.
One idea is to not auto-create contacts who have been CC’d, or at least make that an option.
Thank you for your interest here. Could you knock that out real quick for us? ![]()