@Flora I have to say it is very disappointing to hear that this functionality is developed in this way and for the plug-in. It shows that you haven’t really captured the essence of the customer/user issue here.
This CCed enail issue is more of a SalesOps and sales management issue and needs to be approached accordingly. In other words, the platform should let us filter out those emails or prevent anyone creating those at all. Otherwise we just need to beg the sales reps to remember to do this–which they shouldn’t be concerned with.
I had a call with a member of your CX team last month and I’ll repeat what I told her: I’m honestly having a huge difficulty in understanding why such simple yet crucial requirements turn into unresolved issues.
p.s. if you would like to learn more about what I mean by my argument in greater detail, I’m always available for a conversation.