One possible workaround in the meantime, maybe, is to remove contacts that are created by the email integration if they’re not already existing contacts. This can be done manually using filters directly in HubSpot, or automatically using an app.
There is a thread on a similar topic “only log emails to existing CRM contacts” and one of our users posted about the way they have accomplished that.
@Flora, would it be possible to set the “Original source drill-down 2” field with a value that indicates whether it’s a To or CC contact, something like “Email integration To” and “Email integration CC”? It can be used for sending targeted consent campaigns to CC contacts and also for removal.
I’m with Insycle, a HubSpot App Marketplace partner, if you’re looking to remove unwanted or low quality contacts automatically check out the latest blog post: Declutter Your CRM By Purging Low-Quality Data Automatically
