Prevent CC'd email addresses from being created as contacts

This has become a real issue for us now.

I have put a couple of checks in place to enable me to filter off these contacts.

I have a field called ‘lead source’ and I add a new lead source for every campaign.

In all the workflows I set up for our campaigns I make sure that the lead source is added. That way, when contacts come in from forms etc the leadsource is auto popullated.

Next, I have a filter that filters out leads with no leadsource.

The manual bit is deleting the contacts in this filter that I don’t want to keep.

We have a lead source - ‘external referral’ that I use for the ones I want to keep and that way the filter gets emptied once a week.

The other option is that in the HubSpot settings when you create an email you can put domain names in that you want to exclude. I have used this for some of the repeat offenders.

You will need to give your team directions as to where they can add these.

Its not a complete solution but a work around whilst we wait for HubSpot to pull finger on an important compliance issue!!!