OK, I have a workaround but needs to be used carefully. First off, let me say I am using the Outlook for Desktop connection just in case it’s dif for 365 or whatever.
So in the upper right of my toolbar I have a few options. I can have it default to log or not log. I can have it default to track or not track.
Now, here’s the more interesting part. If I click the bottom right corner of that Toolbar group it opens up a more advanced dialogue box. So if I do a Cntl C copy of everything in my cc field, then click on the spot on the bottom right corner of the Toolbar Hubspot Group to open the more advanced window, I can paste in all the contents of the cc field into a box that says “never log the following addresses” so I can prevent the cc contents from getting created in the CRM.
Like I said, it’s a work around. I agree HS should let us just switch off all logging of the cc’s.
The reason I said this must be done carefully, if you ever DO want to start logging to one of these, you must remember that you may have prevented it in the past. So if you email Steve who is your important contact, and prevented Dave in a past email who was a cc and then Dave becomes a potential customer, you need to go back and take Dave out of the prevention list.
But, at least there is a way to NOT log any of the cc’d people. Why HS has not come onto this forum and shared this makes me insecure about it being a solution. I hope someone here confirms this with me so I know for sure I have this correct.