Hi @Siyabonga,
Thank you for sharing the page.
On my end, I have clone out the page and name it as hstest that is using a clone template and a clone javascript file. I made two changes here:
1 When looking at the placement of your javascript file, I noticed you added both the tracking code and chatbot-script javascript in the ‘Additional markup before </body>’. I shifted it to the ‘Additional <head> markup’ so that the script is loaded before anything else.
#2 In the javascript file, I removed $(document).ready(function() {
Now, if you look at this page - https://campaign.bupaglobal.com/test-page-0-0-0?hs_preview=vJdsHqyx-18747364193?adsfd > It is working! > I tried refresh multiple times and the chat bot didn’t appear.
Do get it a try and see if it’s working well for you.