# Precondition check failed error when trying to connect email

**URL:** <https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916>\
**Category:** Gmail Sales Extension\
**Created:** [December 9, 2022, 2:42pm UTC](https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916 "2022-12-09T14:42:14Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![Chiarina](https://avatars.discourse-cdn.com/v4/letter/c/ecccb3/32.png) [@Chiarina](https://community.hubspot.com/u/Chiarina)\
**Post date:** [December 9, 2022, 2:42pm UTC](https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916/1 "2022-12-09T14:42:14Z")

</div>

Hi there,

I had my work email connected and everything worked well. Then I tried to connect my calendar and had to do that using a different email (personal gmail). At that point, I could not connect my work email anymore.

I tried to delete all emails and connections to try new again with the work email but I keep receiving a “Precondition check failed” error (see below).

Any ideas? Thanks

GmailSubscriptionError{type=INITIAL\_WATCH, error=googleApiErrorForApiRequest(GoogleApiError{error=ErrorBody{errors=[Error{domain=global, reason=failedPrecondition, message=Precondition check failed.}], code=400, message=Precondition check failed.}})}

---

<div class="post-metadata">

**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [December 12, 2022, 4:22pm UTC](https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916/2 "2022-12-12T16:22:53Z")

</div>

Hi @Chiarina,

Thank you for reaching out to the Community!

We usually see this error when there is an email provider mismatch – could you check whether your email is, in fact, hosted with Gmail? You can check your email provider by going to [Mxtoolbox.com](https://mxtoolbox.com/)and entering your domain name or your email address in the search box.

If your provider is neither Gmail or Office, please connect your inbox [via IMAP, as described in this help article.](https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot#other-mail-provider-imap)

Thank you!

Cheers  
Mia, Community Team

---

<div class="post-metadata">

**Author:** ![Chiarina](https://avatars.discourse-cdn.com/v4/letter/c/ecccb3/32.png) [@Chiarina](https://community.hubspot.com/u/Chiarina)\
**Post date:** [December 13, 2022, 5:01pm UTC](https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916/3 "2022-12-13T17:01:56Z")

</div>

Thanks, Mia. It worked.

---

<div class="post-metadata">

**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [December 13, 2022, 5:56pm UTC](https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916/4 "2022-12-13T17:56:50Z")

</div>

That’s great to hear @Chiarina, thank you for the update 🙂

---

<div class="post-metadata">

**Author:** ![ContactLists](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@ContactLists](https://community.hubspot.com/u/ContactLists)\
**Post date:** [July 13, 2024, 6:19pm UTC](https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916/5 "2024-07-13T18:19:32Z")

</div>

I am getting the same error when I try to reconnect a business email. I checked on the tool you mentioned and confirmed that the emaill is hosted with Google. What should I do?

---

<div class="post-metadata">

**Author:** ![ContactLists](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@ContactLists](https://community.hubspot.com/u/ContactLists)\
**Post date:** [July 13, 2024, 6:21pm UTC](https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916/6 "2024-07-13T18:21:08Z")

</div>

I am getting this error too, but when I check on the tool you mentioned it says my email is with Google. What can I do?

---

<div class="post-metadata">

**Author:** ![ContactLists](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@ContactLists](https://community.hubspot.com/u/ContactLists)\
**Post date:** [July 13, 2024, 6:20pm UTC](https://community.hubspot.com/t/precondition-check-failed-error-when-trying-to-connect-email/70916/7 "2024-07-13T18:20:12Z")

</div>

I went to reconnect my email and am getting the same error response.