Need to recover access to company HubSpot CRM after former account owner left

Getting Started
1

Hi everyone! How’s it going?

I’m the new Marketing Analyst at NACHI Brasil and I need help recovering the company’s access to our HubSpot CRM.

The employee who previously administered the account and had owner-level access is no longer with the company. As a result, they are unable to add me as a new user/owner of the account.

Additionally, access is linked to two-factor authentication, and the verification code is sent to the former corporate phone number used by that employee. Since that number no longer exists, we cannot complete the authentication process or access the account to make the necessary changes internally.

We now need to:

  • recover access to NACHI Brasil’s existing HubSpot CRM;
  • unlink the access/authentication associated with the former employee;
  • register the correct corporate email address for the Marketing Department;
  • grant this new access the necessary administrative permissions so we can continue managing the account.

We can provide proof of our affiliation with the company and supply the necessary information to verify account ownership, if requested.

Could someone please advise me on which official HubSpot channel I should contact to initiate this recovery and transfer of access, given that we are currently unable to log in?

Thank you in advance for your help!

2

Hi @Juliani,

Thanks for posting on the HubSpot Community!

If you’ve already tried all the steps to log in to your portal, we recommend submitting the form at the bottom of this knowledge base article:

Additional login help

This will be sent directly to our Support team, who will resolve your issue!

Shane, Senior Community Moderator