# Precise Chat Bot

**URL:** <https://community.hubspot.com/t/precise-chat-bot/131087>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [May 5, 2025, 7:54pm UTC](https://community.hubspot.com/t/precise-chat-bot/131087 "2025-05-05T19:54:23Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![CBillhardt](https://avatars.discourse-cdn.com/v4/letter/c/5daacb/32.png) [@CBillhardt](https://community.hubspot.com/u/CBillhardt)\
**Post date:** [May 5, 2025, 7:54pm UTC](https://community.hubspot.com/t/precise-chat-bot/131087/1 "2025-05-05T19:54:23Z")

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There are two good options for Chatflows: the chatbot and AI agent. I work with a clinical trial company, and participants ask questions. We need to be precise with our language, and cannot have AI rephrase. We want to build a chat bot that only gives one response, instead of giving mulitple articles which may confuse participants, and there is not a current way to this.

I have built 2, (one AI agent and one chat bot), but the chat bot version always shows 3 articles when it should only show the most relevant and allowed participants to click on the knowledge based article which i didn’t like. However, AI agent rephrases from the knowledge base which we can not have.