# Practice Exercise: "Creating a Chatbot in HubSpot" does not load

**URL:** <https://community.hubspot.com/t/practice-exercise-creating-a-chatbot-in-hubspot-does-not-load/98836>\
**Category:** HubSpot Academy Support\
**Tags:** contextual-marketing\
**Created:** [January 29, 2024, 1:24am UTC](https://community.hubspot.com/t/practice-exercise-creating-a-chatbot-in-hubspot-does-not-load/98836 "2024-01-29T01:24:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ScotMM](https://avatars.discourse-cdn.com/v4/letter/s/ecae2f/32.png) [@ScotMM](https://community.hubspot.com/u/ScotMM)\
**Post date:** [January 29, 2024, 1:24am UTC](https://community.hubspot.com/t/practice-exercise-creating-a-chatbot-in-hubspot-does-not-load/98836/1 "2024-01-29T01:24:36Z")

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From this link:

> **[HubSpot Academy](https://app.hubspot.com/academy/45053379/lessons/570/2872)**

Clicking “Start Exercise” or “Resume Exercise” leads me to a nearly blank page.

 ![Screenshot_2024-01-28_at_8_17_02 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/b/1b68e1647a2b0b2e4e5903d0cce24662b4d25adc.png)

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**Author:** ![CRokov](https://avatars.discourse-cdn.com/v4/letter/c/b77776/32.png) [@CRokov](https://community.hubspot.com/u/CRokov)\
**Post date:** [January 29, 2024, 8:09pm UTC](https://community.hubspot.com/t/practice-exercise-creating-a-chatbot-in-hubspot-does-not-load/98836/2 "2024-01-29T20:09:27Z")

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Hi Scott - This will not be helpful, but I wanted to let you know I am in the same boat, but during the certification course, “ **HubSpot Marketing Software** ” - in the “ **Exploring the Contacts Database in HubSpot** ” - the final “ **Practical Exercise** ”.

It leads me to the exact same looking page as you when I am trying to create a contact.

**Here are my tech details in hopes we can find some common ground and a potential solution:**

Windows 11

Chrome Browser (Also tried Firefox)

Cleared cache and cookies

Restarted computer

I am on the “Free User” subscription plan

I will continue to try and find a solution and will update you if I do

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**Author:** ![CRokov](https://avatars.discourse-cdn.com/v4/letter/c/b77776/32.png) [@CRokov](https://community.hubspot.com/u/CRokov)\
**Post date:** [February 26, 2024, 8:19pm UTC](https://community.hubspot.com/t/practice-exercise-creating-a-chatbot-in-hubspot-does-not-load/98836/3 "2024-02-26T20:19:50Z")

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Hi Scott- have you found a solution to this? It is still not working for me