# Practical exercise issue

**URL:** <https://community.hubspot.com/t/practical-exercise-issue/30814>\
**Category:** HubSpot Academy Support\
**Tags:** contextual-marketing\
**Created:** [January 26, 2021, 11:02pm UTC](https://community.hubspot.com/t/practical-exercise-issue/30814 "2021-01-26T23:02:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Amira](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amira/32/22074_2.png) [@Amira](https://community.hubspot.com/u/Amira)\
**Post date:** [January 26, 2021, 11:02pm UTC](https://community.hubspot.com/t/practical-exercise-issue/30814/1 "2021-01-26T23:02:46Z")

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hello so I can’t work on any of the practical exercises in contextual marketing certification, for example when I click on start exercise I get redirected to a page that says your landing page/your form … account has been suspended.

I’m not sure why, but this happened for all the practical exercises in this cerification. hope you can helpe out.

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**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\
**Post date:** [January 27, 2021, 2:16pm UTC](https://community.hubspot.com/t/practical-exercise-issue/30814/2 "2021-01-27T14:16:47Z")

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Hi @Amira,

Thanks for reaching out! I’m seeing your email address associated to two different accounts, can you clairfy which account you are using to complete the certification? Additionally, can you please provide a screenshot of what you are seeing on your end?

Best,  
Cristina

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**Author:** ![Amira](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amira/32/22074_2.png) [@Amira](https://community.hubspot.com/u/Amira)\
**Post date:** [January 28, 2021, 11:35pm UTC](https://community.hubspot.com/t/practical-exercise-issue/30814/3 "2021-01-28T23:35:02Z")

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Hi @cristinaAW,

The account that I’ve used is “[hubspot-developers-z4dm51.com](http://hubspot-developers-z4dm51.com)”

here’re some screenshots of the problem, that I’m encountering:

 ![37209i9DD1949B78FF8FA0.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/4/64421f823eed4c9df50829d7c47a69ed04889011.png)

 ![37210i6CED6113A5ED4644.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/0/b09f22dd4374b2e84d5502748ea57a8cc6e4ba5a.png)

 ![37211i4FD93588AF326866.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/b/b7fc1103c608eb2da71e36d9a0d1633a08d75fca.png)

And thank you!

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**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\
**Post date:** [January 29, 2021, 12:55pm UTC](https://community.hubspot.com/t/practical-exercise-issue/30814/4 "2021-01-29T12:55:19Z")

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Hi @Amira,

Thanks for sending this over! Have you filled out the form linked in the error message so that the team could learn more about this situation and ungate you for these tools?

Best,  
Cristina