# Practical exercise "Create a Facebook Lead Ad" not working

**URL:** <https://community.hubspot.com/t/practical-exercise-create-a-facebook-lead-ad-not-working/53915>\
**Category:** HubSpot Academy Support\
**Created:** [March 28, 2022, 11:54am UTC](https://community.hubspot.com/t/practical-exercise-create-a-facebook-lead-ad-not-working/53915 "2022-03-28T11:54:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ErikaSinio](https://avatars.discourse-cdn.com/v4/letter/e/71e660/32.png) [@ErikaSinio](https://community.hubspot.com/u/ErikaSinio)\
**Post date:** [March 28, 2022, 11:54am UTC](https://community.hubspot.com/t/practical-exercise-create-a-facebook-lead-ad-not-working/53915/1 "2022-03-28T11:54:37Z")

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I’m currently taking the course **Facebook Ads Training: How to Build Great Ads & Audiences** , on the Practical exercise 'Create a Facebook Lead Ad", it’s show just showing a blank screen, thus I can’t complete the exercise and finish this course.

I tried opening it in incognito, also in a different browser which is Edge and nothing seems to be working.

Let me know if you have any suggested solutions for this. Thank you!

 ![ErikaSinio_0-1648468457159.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/4/849d1f62f1b323c2c482be761344c3aa8abf6c16.png)

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [March 28, 2022, 9:40pm UTC](https://community.hubspot.com/t/practical-exercise-create-a-facebook-lead-ad-not-working/53915/2 "2022-03-28T21:40:11Z")

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Hello @ErikaSinio ,

Thank you for reaching out and trying those troubleshooting steps. Is the issue still happening when you are trying to complete this exercise?

Always,

@APernell

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**Author:** ![ErikaSinio](https://avatars.discourse-cdn.com/v4/letter/e/71e660/32.png) [@ErikaSinio](https://community.hubspot.com/u/ErikaSinio)\
**Post date:** [March 29, 2022, 3:15am UTC](https://community.hubspot.com/t/practical-exercise-create-a-facebook-lead-ad-not-working/53915/3 "2022-03-29T03:15:34Z")

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Hi APernell, yes it’s still happening, it’s still a blank screen and I can’t complete the course because of it.

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [March 30, 2022, 4:15pm UTC](https://community.hubspot.com/t/practical-exercise-create-a-facebook-lead-ad-not-working/53915/4 "2022-03-30T16:15:12Z")

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Hello @ErikaSinio ,

I would try two more troubleshooting steps:

1. Try logging in from a different computer to rule out any settings on your current computer.

2. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.

Always,

@APernell