Hi @graciedesantis,
Here’s our plan:
- Lunch and learn/debrief for our internal team to do some knowledge transfer and how this will impact or apply to clients
- Our team will utilize the software updates internally so they can understand the functionality before sharing with clients
- A webinar and some on-demand content specific to our clients, which will provide the option to book some 1:1 time with us
Because our team and clients work closely together on an ongoing basis, there are usually some use cases in which product or strategy updates will apply immediately so the discussion happens naturally in our regular meetings. In other scenarios, especially for bigger product launches, it’s helpful for them to hear about the functionality and potential even if they don’t have an immediate use case.
Our goal is to share as much as we can, as quickly as we can without overwhelming.
Hope that helps, @graciedesantis! Thanks for the ping @kennedyp!