# Possibility to open the chat window by using custom button/js

**URL:** <https://community.hubspot.com/t/possibility-to-open-the-chat-window-by-using-custom-button-js/7563>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [January 30, 2018, 12:41pm UTC](https://community.hubspot.com/t/possibility-to-open-the-chat-window-by-using-custom-button-js/7563 "2018-01-30T12:41:27Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![jaysyder](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaysyder/32/53869_2.png) [@jaysyder](https://community.hubspot.com/u/jaysyder)\
**Post date:** [February 12, 2018, 4:01am UTC](https://community.hubspot.com/t/possibility-to-open-the-chat-window-by-using-custom-button-js/7563/2 "2018-02-12T04:01:59Z")

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Surprised this is a new idea, and makes a lot of sense to get better customer interaction rather than having buttons direct them to other forms when there is a great chat system ready for them to use.

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_[View the full topic](https://community.hubspot.com/t/possibility-to-open-the-chat-window-by-using-custom-button-js/7563)._