Really hoping that HubSpot will release the same Beta Gmail features for Outlook - but even better, allow a manual bcc like almost all other CRM, Helpdesk and Work Management platforms have, e.g. {portalid}+{objectid}@bcc.hubspot.com/1234567+1234567@bcc.hubspot.com - will a panel displayed on each object with the BCC reference - this would make life significantly easier and would also allow far simpler integration to capture communications from 3rd party platforms.
However, we have also now built a script as a workaround to this as it was such a critical factor for our clients.
The script will disassociate any emails from Tickets and Deals where the email was not sent from HubSpot or Gmail.
If the email includes the Ticket or Deal ID in the subject line or contents it will not be disassociated
There are also a few other rules to support other use cases
We are currently testing this on our first Enterprise client
Please reach out via hypeanddexter.nz if you would like to learn more