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Hi @amandamurphy202,
It sounds like there might be a misconfiguration with your DNS records in Porkbun. Here are some best practices to troubleshoot and resolve the issue:
1. Verify the Correct DNS Records
- In your HubSpot account, go to Settings > Domains & URLs > Email Sending Domains and check the required DNS records.
- Compare them with the records added in your Porkbun DNS settings. Make sure they match exactly (including any dots at the end of values).
2. Check DNS Propagation
- DNS changes can take up to 48 hours to fully propagate. You can check if your records are live using DNS Lookup Tool - DNS Tools - MxToolbox.
3. Remove Conflicting Records
- If there are old SPF, DKIM, or DMARC records, they might interfere. Delete any conflicting records before adding the new ones.
- Only add one of each record.
4. Use the Correct Record Type
- Ensure you’re adding TXT records where required, and not CNAME or other types by mistake.
5. Porkbun DNS Settings
- In Porkbun, go to Domains > Edit DNS Records and double-check that the records are saved correctly.
- If you’re using a CDN or proxy service (like Cloudflare), ensure that the records are not being proxied (they should be set to “DNS only”).
Once you’ve checked these steps, try verifying your email sending domain in HubSpot again.
Let me know if you need further help! 