# Pop-up while chat conversation

**URL:** <https://community.hubspot.com/t/pop-up-while-chat-conversation/69360>\
**Category:** Tickets & Conversations\
**Tags:** chat\
**Created:** [November 16, 2022, 9:56am UTC](https://community.hubspot.com/t/pop-up-while-chat-conversation/69360 "2022-11-16T09:56:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![yuval\_wilf](https://avatars.discourse-cdn.com/v4/letter/y/c77e96/32.png) [@yuval\_wilf](https://community.hubspot.com/u/yuval_wilf)\
**Post date:** [November 16, 2022, 9:56am UTC](https://community.hubspot.com/t/pop-up-while-chat-conversation/69360/1 "2022-11-16T09:56:37Z")

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Hey,

I’m trying to figure out if it’s possible to send a message that will pop up while chatting. instead of asking for feedback on chat messages that require the user to stay connected and actually answer me, I want it to be a pop-up - easier to click on and better stands out.

an example (ignore the text):

 ![Screen Shot 2022-11-16 at 11.51.32.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/9/c9edfd3f2e59c3af5d8f044214c3a5d7517c0abf.png)

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**Author:** ![crispyGTM](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crispygtm/32/40025_2.png) [@crispyGTM](https://community.hubspot.com/u/crispyGTM)\
**Post date:** [November 16, 2022, 5:19pm UTC](https://community.hubspot.com/t/pop-up-while-chat-conversation/69360/2 "2022-11-16T17:19:19Z")

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[@yuval\_wilf](https://community.hubspot.com/t5/user/viewprofilepage/user-id/477972) This would be a pop-up form, not a live chat.  
The example above looks like it was custom developed and/or lives in another platform outside of the HubSpot CMS.  
But this is achievable by creating a pop-up form and configuring the behavior to populate upon exit intent:  
Marketing\>Lead Capture\>Forms\>Create form\>Pop-up box\>configure form to show whatever content you’d like\>Targeting\> Scroll down to Triggers and you’ll see that exit intent is checked, that enables the form to populate upon a user exiting the page.

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**Author:** ![yuval\_wilf](https://avatars.discourse-cdn.com/v4/letter/y/c77e96/32.png) [@yuval\_wilf](https://community.hubspot.com/u/yuval_wilf)\
**Post date:** [November 21, 2022, 1:36pm UTC](https://community.hubspot.com/t/pop-up-while-chat-conversation/69360/3 "2022-11-21T13:36:45Z")

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I’ll try it, thank you!