Please remove bounce status for a valid company email address

Smart CRM & Sales Hub
1

Dear HubSpot Support,

We are currently unable to send emails to [redacted] from HubSpot because the address is marked as bounced.

However, we have verified that this email address is active and working normally. We successfully sent a test email from an external Gmail account to [redacted], and the mailbox successfully received the message and replied back. The attached screenshot shows the successful reply from [redacted], including the sender, recipient, date, and time.

We also checked the HubSpot contact record. The contact is marked as bounced, but the “Email hard bounce reason” property is blank, and there is no option available for us to manually unbounce the contact.

Could you please investigate whether this address has been marked as a global bounce or otherwise incorrectly suppressed, and help us remove the bounce status as soon as possible?

The email address is:

[redacted]

This is an active company mailbox under our own domain and is currently able to send and receive emails normally.

Please let us know if you need any additional verification or information from us.

Best regards,

Zyt

3

Hey @Zyt_CME_Pro,

Thanks for posting in the Community!

Can you please send me a private message with your HubID so I can take a look at how I might be able to remove this bounce status?

Shane, Community Manager

4

Hi Shane, thanks for your help. I don’t seem to have the option to send you a private message from your profile. Could you please send me a private message first? I can then reply with my HubID.

5

Hey @Zyt_CME_Pro,

Sent!

Shane, Community Manager