@EPflugi have you added this to the ideas forum? The product team monitors those closely.
Clarifying question for you: Do you have all your logging/tracking settings turned on? And HubSpot only logs your outgoing and replies? But you expect all incoming emails to be logged in the CRM, not just your email service provider? Do I understand that right?
Sorry for the string of questions. I just want to make sure I get it. As I’ve used HubSpot over the years, I see that to be the case. HubSpot logs emails as you interact with them. Incoming emails aren’t logged/tracked until you interact with them.