I am trying to create KPIs for my department, but the ticket times to close are too broad, based on after-hours reporting. It would be super helpful to be able to calculate close times accurately. Please add this feature! Thank you!
Don’t know how is it possible to not implemente this kind of feature in a CRM in 2023, astonishing
Hey there BWilkins! We have an app called TimerMan that would solve your problem. It allows you to create business hours and only logs time on tickets during them. I leave a link to it below if you’d like to check it out.
I hope this solves your problem! And I’d be happy to hop on a call with you to help you get set up!