Please check you meet the technical requirements for calling. Error: CALL31003ERR

Smart CRM & Sales Hub Mobile Application
1

What does this mean? How do i fix it? Thank you

2

Hi @CArmendariz,

Thanks for reaching out!

CALL31003ERR - This is due to a connection timeout which is likely caused by a loss of internet/connection by either party. This is a common issue and the resolution is testing internet connectivity.

We would want to ensure that the connection is within the technical requirements for calling. You could also work with your IT team to ensure they are not blocking Twilio IPs.

Happy to discuss this further here!
Best,

Brendan

3

Hi, one clarification please. We use DialPad phone integration - how does unblocking Twilio IP’s matter in that case? Does DialPad function in collaboration with Twilio? Thank you!

4

If you want to resolve this issue, you can follow the steps below;

  • Check your internet connection, you can do a test here: https://www.speedtest.net
  • Clear caches and cookies
  • Go to another browser or in incognito to see if you have the same problem
  • Go on your mobile phone and see if the issue happens also on other devices

That will help you troubleshoot the problem and find a solution.

5

Check if you are connected to a VPN, and if so, try to disconnected. Just ran into this error and it solved as soon as the VPN was disconnected.