# Phone number CTA doesn't immediately dial

**URL:** <https://community.hubspot.com/t/phone-number-cta-doesnt-immediately-dial/58438>\
**Category:** Email Marketing Tool\
**Tags:** ctas\
**Created:** [June 6, 2022, 9:00pm UTC](https://community.hubspot.com/t/phone-number-cta-doesnt-immediately-dial/58438 "2022-06-06T21:00:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TMcnabb](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@TMcnabb](https://community.hubspot.com/u/TMcnabb)\
**Post date:** [June 6, 2022, 9:00pm UTC](https://community.hubspot.com/t/phone-number-cta-doesnt-immediately-dial/58438/1 "2022-06-06T21:00:24Z")

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Hi,

We noticed that when someone clicks on a CTA that has been set up with a phone number (that says Call Now for example,) in an email,

when clicked on a mobile phone it doesn’t immediately call that number. It will route through a HubSpot link and a pop-up will show on the phone asking if you want to call that number.

Is there a way to avoid that so that when they click on the CTA it just immediately starts dialing the number, instead of routing through a link and then asking the user if they really want to dial the #?

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<div class="post-metadata">

**Author:** ![Ben\_M](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ben_m/32/2679_2.png) [@Ben\_M](https://community.hubspot.com/u/Ben_M)\
**Post date:** [June 7, 2022, 12:12pm UTC](https://community.hubspot.com/t/phone-number-cta-doesnt-immediately-dial/58438/2 "2022-06-07T12:12:55Z")

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CTAs created in Hubspot are redirects. Personally speaking I would just insert the phone number in the email to make the process as seamless as possible for the user and talk with your IT about setting up a phone number specific to your email campaigns so you can track call volume against email sends.